Our 7-Day Satisfaction Guarantee

Every service Property Refresh performs is backed by the same simple promise: if you are not happy with the work, tell us within 7 days and we will come back and re-clean it at no charge. If you are still not satisfied after the re-clean, we refund what you paid for that service.

What is covered

The guarantee applies to every service we perform — gutter cleaning, gutter guards, ice dam removal, window washing, power washing, house cleaning and solar panel cleaning — for every customer, on every job. If any part of the work is not what you expected, it is covered.

How it works

Tell us within 7 days of the service date. Let us know which parts of the work you are not happy with. Photos help, but they are not required.
We come back and re-clean. We return and re-clean the parts you are not happy with, at no charge to you.
Still not satisfied? You get your money back. If the re-clean does not put it right, we refund what you paid for that service.

How to tell us

Use whichever way is easiest for you:

Tell us the service address, the service date and what you would like us to look at again. If you can, include a photo or two — it helps us understand the issue before we come back.

We have been cleaning homes across Chicagoland since 2008, and we would much rather come back and fix a job than leave a customer unhappy. If anything about your service is not right, tell us and we will take care of it.